Privacy Policy
At Neural Horizon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
- Personal Information: Your name, email address, phone number, company name, and other identifying details you voluntarily provide.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and technical data such as browser type and IP address.
- Cookies: Data stored via cookies and similar technologies to enhance your browsing experience (see Section 4).
2. How We Use Your Information
- To provide and improve our services, content, and user experience.
- To respond to your inquiries and provide customer support.
- To send newsletters, promotional materials, and service updates (with your consent).
- To analyse usage trends and improve website performance.
- To comply with legal obligations and enforce our Terms of Service.
4. Data Security
We implement robust technical, administrative, and physical measures to protect your personal information from unauthorized access, use, or disclosure. These include:
- Data encryption at rest and in transit
- Regular security audits and monitoring
- Restricted access to personal data on a need-to-know basis
5. Your Rights
As an Australian resident, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated data
- Withdraw consent or object to certain data uses
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise your rights, please contact us using the information in Section 10.
6. Third‑Party Services & Links
Our website may contain links to third-party websites or services. Neural Horizon is not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies before providing any personal information.
7. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from minors. If we become aware that we have collected data from a child without verified parental consent, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. When we do, we will revise the "Last Updated" date and notify you where required by law. Your continued use of our services indicates your acceptance of the updated policy.
9. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@neuralhorizon.ai
- Phone: +61 2 3456 7890
- Mailing Address: Neural Horizon Pty Ltd, Level 5, 11 Tech Place, Sydney NSW 2000, Australia
For more information, please also review our Terms of Service.